When did you start your company?
We started in 2010 and have carried out over 6,000 pet sits and dog walks since. We’ve loved every minute of it and can’t believe how the time has flown!
Is your service good value for money?
Simply taking a taxi in Edinburgh will nearly always cost more than the price of one of our home pet visits so, taking into account the weight of responsibility on our shoulders, we think we offer excellent value for money and peace of mind.
It’s true that anyone can set up a pet care business, but it takes years of hard work, dedication and investment to provide a truly professional, reliable and trustworthy service.
We’re looking after two very important things – your home and your much loved pets – an obligation and responsibility requiring the utmost commitment and dedication.
Our prices are set to ensure we pay ourselves and our staff the living wage and to cover all our running costs which include: consultations, admin time & visit scheduling, telephone calls, professional insurance, car insurance, professional registration, transport/parking, car maintenance, petrol costs, travel time to and from houses, professional book-keeping, accountancy fees, corporation tax, IT, professional software, websites, marketing, advertising and all the other usual costs involved in running a successful company. The costs of running a pet sitting business are surprisingly high.
As a small, local business, it matters to us that our clients trust us and that we earn enough to ensure our company can be relied upon for years to come, while so many others simply come and go. We deeply care about our clients and their pets and have set our prices to ensure we can continue to sustain the business well into the future.
Are you a proper company?
Yes, we are a Scottish limited company registered with Companies House in Edinburgh. Our company registration number is SC445671.
It’s extremely important for us to be a formal company, in order to demonstrate our long term commitment and professionalism. Given the amount of trust put in pet sitters, we believe that all legitimate and committed pet sitting companies should be run and registered as formal companies.
Are you Disclosure Scotland checked?
Yes, all our pet sitters are Disclosure Scotland checked. At your first consultation we will show you our certificates and they can be asked for at any time.
It is essential that all our clients have complete confidence in us and the important service we provide. We are not only looking after your pets, but also your home too and we take this responsibility very seriously.
Are you insured?
Yes, we are insured with Pet Business Insurance for dog walking, pet sitting, pet minding and pet boarding, including pet transportation.
We have £3 million Public/Products Liability insurance, £10,000 for Care, Custody & Control and £2,000 Key Cover insurance.
We will always show you our pet insurance certificate at first consultations and whenever requested.
Do you charge anything for signing up and registering?
We charge a modest one-off registration fee of £20 to cover our administration and travel costs to and from your home. This fee will be added to your first invoice.
Should you decide, however, not to proceed with our service NO charge will be made.
How do I make future bookings for pet care?
The best way to make a booking is to use our online booking system by logging in to your account via our online Client Portal.
If you haven’t already registered, you can do so by clicking here.
You can also contact us via our contact form.
Alternatively, you can phone our office 7 days a week, between 9am and 7pm, on (0131) 333 0640, or call Fiona directly on her mobile – 07428 005 621.
Please note that we may not be able to answer your call right away if we are driving. We will, however, call you back at the earliest opportunity and nearly always within half-an-hour of your call.
How will my keys be kept safe?
The security of your home is of essential importance to us at all times. If you choose to keep your keys on file with us, we have very robust security measures in place to keep them safe and your address unidentifiable to everyone except us.
We never attach your name or address to your keys and they are kept in a locked key cabinet when not in use, with just a pet reference attached.
Keys will be returned immediately on demand and non-essential information destroyed should you ever decide to stop using our services.
Does my pet need to be registered with a Vet?
Yes. Unfortunately, we cannnot care for pets who are not registered with a local vet practice.
We will take your pet’s veterinary details and an emergency contact number during first registration and ask you to sign a Veterinary Release Form to cover any health emergencies that may arise in your absence.
Does my pet need to be up-to-date with vaccinations?
Yes. We do ask that all your pets are fully up to date with all their recommended vaccinations.
If your pet is not vaccinated, please let us know at first registration. If you have a copy of your pet’s vaccination card, please make this available to us at registration.
All pets must be free of fleas, worms and infectious diseases at the commencement of all pet visits.
Can you give my pet medication?
Yes, we are able to give your pet medication at no extra cost. Details of how to administer any medication must be put in writing before the beginning of any care period.
Please note that we are currently unable to care for diabetic pets, or those needing injections.
What happens if there's an emergency with my pet while I'm away?
At first registration we ask you to complete our Veterinary Release Form. This records all your pets medical and veterinary details, along with emergency contacts.
In the unlikely event your pets need veterinary assistance we will call you first, failing which we will consult with your designated emergency contact.
In a true emergency, where time is of the essence, we will use the authority you have given us in our Vet Release Form to take your pet to its veterinary practice for immediate medical attention.
Similarly, if there’s any emergency with your home, such as a water leak or storm damage etc. we will contact you first, failing which your designated emergency contact.
What happens if I'm delayed returning home and I can't contact you?
We will never leave a pet unattended. If we don’t hear from you that you have arrived back home, we will automatically continue to care for your pets, or arrange suitable alternative care.
Please therefore always let us know you’ve returned safely, or further chargeable visits may be made on welfare frounds.
Do you have client testimonials I can see?
Yes, we’re very proud of the service we offer and have lots of lovely client testimonials.
Our business relies on growing through word of mouth and referrals. If you’re happy with our service, please do leave us a review on our Facebook page.
What forms of payment do you accept and do you charge VAT?
We accept all major debit and credit cards via PayPal processing. There is no VAT to pay. We no longer accept cheques.
A 3.5% processing fee applies for payment with cards made through PayPal. You can pay an invoice online, via this website, by clicking here.
You can also pay us via online banking. Our banking details are displayed at the bottom of our invoices.
Do you accept Credit and Debit Cards?
Please note that a 3.5% transaction fee applies to all payments made through PayPal.
If you would prefer not to pay this extra transaction fee, please consider using online banking. Our banking details are displayed at the bottom of every invoice.
When do I pay for your service?
We ask that at least 50% of your invoice is paid 3 days in advance of your first day of service. The remaining sum is payable within 3 days of the last day of service.
We are a small business and reserve the right to cancel future bookings if invoices are left unpaid.
Do you charge for collecting and dropping off keys?
If you don’t want to keep your keys on file with us and aren’t able to drop them off to our office in Ratho, then we can make a special journey to pick them up and drop them back to you.
There is a £15 charge, each way, for collecting and dropping back keys?
Do you charge extra for Christmas and New Year?
Yes. Christmas Eve, Christmas Day, Boxing Day, Hogmanay, New Years Day and the 2nd January are all charged at double rates for every visit.
Please note that we do not always work the Christmas period. If you wish to book pet care over Christmas, please comfirm with us in plenty of time. If we’re closed for Christmas we will recommend other trustworthy services to try.
Do you offer no obligation home consultations?
Yes we do. Pet sitting is still a fairly new service in the U.K. and we understand that you will want to meet us first and ask lots of questions before using our service. We are pet owners ourselves and understand how important it is to find the right people for your pets.
The main purpose of our visit will be to help alleviate any concerns or anxieties you may have about using our service and to find out more about your pet’s requirements. Along with giving you a free Client Information Pack, we will also show our insurance details, Disclosure Scotland certificates and client testimonials. Our visit to your home is completely without obligation.
If you wish to sign up at the end of our visit, we will ask you to register online (if not already done so) and to read and sign our T&Cs and service forms. This includes our Pet Services Agreement, Vet Release Form, Key Release Agreement and Permission to Administer Medicine Form.
You can also issue us with keys at this point for any upcoming bookings, or ask us to keep them on file for any future visits. We will also practice locking up and securing your home with you so that we know exactly how all your locks work.
Please note that if you do not wish to keep your keys on file with us, you can drop them off to our office in Ratho or, alternatively, we can collect and drop them back to you for a fee, each way, of £15.
Are you a member of any professional associations?
Yes, we are members of the National Associates of Registered Pet Sitters (NarpsUK), which is a well known national association for Pet Sitters and Dog Walkers in the UK. We follow their code of practice for professional, ethical business practices and animal welfare.
We include a copy of the code in all our new client packs.
We are also members of the FSB Federation of Small Businesses in Scotland.
How much advance notice do I need to give you to make a booking?
For all pet sitting visits, we require at least 3 days advance notice, otherwise we may not be able to guarantee availability. If you wish to make a booking at very short notice we will do our best to fit you in, but we cannot guarantee short notice availability.
As soon as you know your holiday dates, we recommend letting us know right away and then you can relax knowing your dates are safely booked in our diary.
What if I need to cancel my booking?
All services cancelled with less than 72 hours notice are fully chargeable and will appear on your invoice. This is to compensate us for turning away other business to honour your booking.
In the event that we are able to fill your cancelled dates with new bookings, we may at our discretion refund all or some of your charges.
Can I speak to some of your current clients before registering with you?
We have lots of valued clients around Edinburgh whom we serve on a regular basis. We completely understand the anxiety that some people may feel about using a pet sitting company for the first time and are therefore always delighted for new clients to speak to longstanding clients for reassurance.
We also bring lots of written testimonials with us for new clients to peruse at first consultations.
How do I know you will look after my pets properly?
Although we are running a business, the health, safety and welfare of your pets is always our primary concern. We are all experienced pet owners ourselves and will always treat your pets with the same amount of care and love we give to our own.
We have very strict and exacting care standards which must be followed at all times. We have invested large amounts of time in creating robust pet care procedures and standards which we follow at all times.
Our Operations Manual and Pet Care Handbook are each over thirty pages long and our Health & Safety assessments equally thorough.
Do you charge for parking in Edinburgh city centre?
Wherever possible we will endeavour to find a free parking space. However, as Edinburgh becomes busier and busier it’s becoming harder to locate public parking spaces, especially in the city centre.
The length of time taken to actually locate public parking is also rapidly increasing, with evening and busy holiday periods being particularly challenging.
If we do have to park in a Pay & Display space we will only charge you what it has cost us to park there which will be added to your invoice.
Do you wear a uniform?
Yes, everybody wears a branded shirt, fleece or rain jacket along with an ID tag & photo, so that we can be identified at all times.
Are you registered with the City of Edinburgh Council?
Yes. Since 1st March 2013, all professional dog walkers using Edinburgh Council’s public parks and green spaces must be registered and agree to abide by a professional Code of Conduct for walking dogs.
We have been members since the scheme started and our registration cards are available for inspection at all times. A copy of the council’s code of conduct is included in all our new client registration packs.
Do you empty cat litter trays?
Yes, we are happy to refresh and empty litter trays as part of our normal service.
Please ensure that all trays are thoroughly cleaned before our first visit and that there are adequate supplies of litter to last the period you’re away. If we run out we will purchase more on your behalf for which a charge of £15 will be made plus the cost of the litter itself.
Will you water indoor plants and close curtains/blinds?
Yes, we are happy to do this as part of our normal service for no extra cost. We ask that all indoor plants are clustered together in the same area so none are accidentally missed.
We will also open and close curtains, switch lights on/off and take in any mail or milk deliveries which arrive during our service.
Will you water my garden while I'm away?
Yes we can. We offer a garden watering service which costs £8 for every 15 minutes of outside watering time.
Watering can be done after every pet visit or at specified scheduled intervals.
Please note that we will always put our pet sitting duties and the welfare of your pets first above any additional service.
If you require outdoor watering, please let us know in as much advance notice as possible so we can schedule the necessary time for this at each visit.
Is there anything I need to do before leaving my pets in your care?
Please ensure before leaving that:
- all windows and doors are locked
- all taps are switched off
- central heating is left on as appropriate for the time of year
- all litter trays are thoroughly cleaned
- there’s enough food and litter for the period you’re away
- all indoor bins are emptied & freshly lined
- all sinks are clear of dishes so we can clean bowls
- there’s enough kitchen roll and cloths to wash bowls and clear up after your pets
- all perishable foods are either binned or stored in the fridge
- you’ve left us the correct keys and alarm settings
- your contact details and emergency contacts are up to date.